Reviews tell the story
of your business.
Recensly helps you listen.
Recensly catches every new review, drafts a reply in your business's tone of voice and alerts you when a human needs to step in. Manage, understand and improve your reputation.
Every review in one place. Reply with AI in your tone, get alerts on urgent cases and automate only where it makes sense.
Turn reviews and feedback into useful information. Trends, recurring themes, strengths and weak spots of your business.
Use what customers tell you to improve experience and reputation. Surveys, feedback and competitor monitoring.
Not all negative reviews are the same
Recensly doesn't just look at the star rating: it analyzes content, tone and topic to understand which situations really need your attention. A 5-star review can hide an accusation; a 3-star one can be recovered in a minute.
AI draft, published only if you allow it
Positive, short, non-sensitive reviews: a suggested reply in your brand tone. If you enable automation, it's published with conservative rules. One-click off switch.
Draft with rationale, approval required
See why the review was classified that way, adjust the tone and publish yourself. Every edit teaches the brand profile.
Immediate alert, never automatic
Health, safety, identifiable people, legal claims, refunds: always stay in the human queue, with an alert (email or WhatsApp on compatible plans) and a suggestion to move to a private channel.
Everything you need to manage your business's reputation
Turn reviews into information you can act on
Recensly analyzes reviews and feedback over time and automatically surfaces recurring and emerging problems. Not a generic sentiment score: concrete themes, volumes and changes versus the previous period.
Reports about wait times increased mostly over the weekend.
Built for local businesses and SMEs
Reviews shape the customer's decision, come in constantly, and no one in the business has time to keep watch. Recensly is for those who run one or more locations, not for enterprise suites with custom quotes.
Restaurants, bars, hospitality
Instant alert and a reply within a few hours, even on weekends.
HIGH URGENCYPersonal services and professionals
Natural Italian drafts and careful handling of 1–3 star reviews.
HIGH URGENCYAutomotive, workshops, dealerships
Classification by problem and reporting to the department lead.
HIGH URGENCYLocal retail and small franchising
Per-location inbox, roles and comparative reports across stores.
MEDIUM-HIGHHotels and short-term rentals
We start from Google Business Profile; other sources are added once the integration is solid.
HIGH URGENCYPer business or location, not per user
Recensly Start
Never miss a review again, and reply better.
- Review management and centralized inbox
- AI-suggested replies
- AI Brand Voice — basic setup
- Automatic urgency detection
- Negative-review alerts by email
- Basic analytics and monthly report
- Monthly recap by email
Recensly Pro
Automate and improve your business's reputation.
- Reply automation with rules
- Advanced AI Brand Voice (instructions, examples, rules)
- Advanced alerts by email and WhatsApp
- Advanced analysis and "What's going wrong?"
- Possible-violation policy analysis
- Monitoring of up to 2 competitors
- Weekly and monthly reports
- Automatic recaps by email/WhatsApp
- Customer surveys with a dedicated landing page
- Multiple users and roles
Multi-location
For chains, franchises, groups and agencies.
- Multi-location management
- Advanced roles and permissions
- Aggregated dashboard and reports
- Competitors configurable per location
- Centralized brand configuration
- Onboarding and dedicated support
Launch pricing being validated with our first Italian customers. No commitment on the monthly plan.
What we don't promise
We don't delete negative reviews, we don't artificially inflate ratings, and we don't reply to everything without supervision. Removal is the platform's decision: we give you classification, evidence and the correct procedure to report.
We don't do review gating: the feedback survey is internal listening; the public-review request happens in a policy-compliant way, without selecting only satisfied customers.
GDPR and reviewer data
Clear roles and purposes, DPA, minimization, defined retention windows, data-subject request handling. Your texts don't train shared models.
AI transparency
We disclose when a reply is generated or assisted, keep the logs, guarantee human review and show the confidence of every classification.
Content guardrails
Automatic blocks on sensitive topics, no admissions of unverified facts, no refund promises, undo button always available.
Try Recensly free for 7 days
Connect your Google Business profile, import your recent reviews and see the first AI drafts in your tone within minutes.
- Google Business Profile OAuth connection
- First AI drafts generated on your real reviews
- Alerts active for the entire trial week
Request your free trial
Frequently asked questions
Can Recensly get a fake review removed?
We analyze possible policy violations, show you the evidence and guide you through the report. The removal decision always rests with the platform (e.g. Google).
Are replies published on their own?
Only if you turn it on, and only for reviews classified as safe (rating, tone, type). Sensitive or urgent reviews stay in your approval queue.
How does urgency detection work?
The AI analyzes content, tone and topic — not just the star count. A 5-star review with an accusation can be flagged as urgent; a 3-star one you can recover in a minute won't be.
What is the "What's going wrong?" feature?
On the Pro plan, Recensly surfaces recurring themes in reviews and feedback over time — for example wait times or welcome — with volume, change versus the previous period and a plain-language insight.
Which platforms do you support?
We start with Google Business Profile, where most local reviews live. Other sources will be added only when the integration is reliable.
Do I need a technical person to get started?
No. Google connection, import of recent reviews and first approved draft: a few minutes total.
How many languages does it support?
The interface and drafts start in Italian and English. The product is designed as multilingual: Spanish and German will follow.
Talk to us about Recensly
Questions about the product, the plans, or want a guided demo? We're here Monday to Friday, 9:00–18:00.